Refund policy

Last updated: October 25, 2026

At A&HCUSTOMSUK, we sell standard and custom steering wheels, along with other automotive products. Please read our Return and Refund Policy carefully before placing your order.

1. Returns

Our return policy depends on whether the item you purchased is a standard product or a custom-made or personalised product.

Standard (non-custom) products

We accept return requests for eligible standard, non-custom products within 7 days of delivery, subject to the conditions below and any applicable statutory consumer rights.

To qualify for a return under our store policy, the item must:

  • Be unused and in the same condition as received.

  • Be free from installation marks, damage or signs of use.

  • Include all original packaging, accessories, tags and components, where applicable.

  • Be returned with proof of purchase or your order number.

Automotive products that have been installed, fitted, modified or used may not qualify for a change-of-mind return under our store policy, subject to your statutory rights.

Please contact us before sending any item back. Unauthorised returns may not be processed until we have confirmed the return arrangements.

2. Custom and personalised products

Custom-made and personalised products are non-returnable and non-refundable for change-of-mind reasons.

This includes, but is not limited to:

  • Custom steering wheels.

  • Steering wheels made or modified to a customer's specifications.

  • Products with personalised colours, materials, stitching, finishes or designs.

  • Products manufactured, assembled or modified specifically to meet a customer's individual requirements.

Because these products are made or customised specifically for the customer, we cannot accept returns or issue refunds simply because the customer changes their mind, no longer wants the product, or is dissatisfied with their chosen specifications after confirming the order.

Customers are responsible for checking their selected specifications, colours, finishes, compatibility and other customisation details before placing an order.

Please note that this policy does not affect your statutory rights. If a custom product is faulty, damaged, incorrectly supplied or not as described, please contact us so we can assess the issue and provide any remedy required by applicable law.

3. How to request a return

To request a return for an eligible standard product:

  1. Email aandhcustomsuk@gmail.com within 7 days of receiving your order.

  2. Include your order number, the product name and the reason for your return.

  3. Include photographs of the product and its condition where relevant.

  4. Wait for our response and return instructions before shipping the item.

Please do not send products back without contacting us first.

Unless the return relates to a faulty, damaged, incorrectly supplied or otherwise legally non-compliant product, customers are responsible for return shipping costs for change-of-mind returns.

4. Damaged, defective or incorrect items

Please inspect your order as soon as it arrives.

If your item arrives damaged, is defective, is the wrong product, or does not match the description or agreed specifications, contact us at aandhcustomsuk@gmail.com as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the issue, where possible.

We will review the information and work with you to resolve the matter in accordance with applicable consumer protection laws. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy.

These rights apply to both standard and custom products. The non-returnable policy for custom products does not exclude remedies for faulty or non-compliant goods.

5. Exchanges

We do not guarantee exchanges for change-of-mind requests. If you wish to exchange an eligible standard product, contact us before returning it.

Custom or personalised products cannot be exchanged for a different specification simply because you change your mind. This does not affect any rights you may have if the product is faulty, incorrectly supplied or not as described.

6. Cancellations

Please contact us as soon as possible if you wish to cancel an order.

Standard products may be eligible for cancellation, subject to the stage of processing and any applicable statutory cancellation rights.

Custom orders may not be cancellable once production, customisation or modification has begun, subject to applicable law. Where the law provides a right to cancel or another remedy, this policy does not remove that right.

7. Refunds

If a return or refund is approved, we will confirm the outcome by email.

Approved refunds will normally be issued to the original payment method. The time taken for the funds to appear in your account may depend on your bank or payment provider.

For eligible change-of-mind returns under our 7-day store policy, refunds are subject to the return conditions stated above.

Where a refund is legally required, including for eligible statutory cancellation requests or faulty or non-compliant products, we will process it within the applicable legal timeframe. Any delivery-cost refund will be handled in accordance with applicable law.

We reserve the right to refuse a discretionary change-of-mind return that does not meet our stated eligibility conditions. Nothing in this policy limits or excludes any rights that cannot legally be excluded.

8. UK and international consumer rights

If you purchase from us online, you may have statutory cancellation rights under the consumer protection laws applicable to your purchase. In the UK, eligible online purchases generally carry a 14-day cancellation period after delivery, but certain products made to the customer's specifications or clearly personalised may be exempt from this change-of-mind right.

Your statutory rights relating to faulty goods, goods that are not as described, or other breaches of applicable consumer law remain unaffected.

If you are purchasing from outside the UK, additional consumer protection rules may apply depending on your location.

9. Contact us

If you have any questions about this policy, wish to request a return, need to report a problem with an order, or want to enquire about a refund, please contact us:

Business name: A&HCUSTOMSUK
Email: aandhcustomsuk@gmail.com

Please include your order number in all order-related enquiries so we can assist you efficiently.

Thank you for choosing A&HCUSTOMSUK.